Subject: Tech Support Candidate - Kushagra Pandey
From: Kushagra Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:28:44 -0500

| | Tech Support Test

Name | Kushagra Pandey
E-mail | [email-masked]
Phone Number | (91) 9654651567
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 120
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson global | Automation engineer | 06 June 2020 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check the WiFi connection or the internet data connection.
2 Reconnect the WiFi connection.
3 If on data connection put on Airplane mode and then check again.
4 Also check if website address is correct or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the device and make sure to check it's bluetooth is on.
Turn on the bluetooth on your phone and search in new devices for the speaker name in there.
Click on the speaker name and bluetooth speaker will be connected

What according to you makes you a good candidate for customer service or technical support job? | To prioritise the work and resolve all issues in fast and accurate manner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |