Subject: Tech Support Candidate - Neelakshi Razdan Neelakshi
From: Neelakshi Razdan Neelakshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 08:25:19 -0500

| | Tech Support Test

Name | Neelakshi Razdan Neelakshi
E-mail | [email-masked]
Phone Number | (+91) 8285798321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ganesh Nagar Pandav Nagar Complex
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | ICICI Bank | Privilege Banker | 26 July 1019 | 28000
Previous Employer 2 | CAMS | Customer support executive | Nov- 2018 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I check the network connection
I try to open in different browser
Or, shutdown the computer and open it again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I open bluetooth in my mobile
I search for the speaker connection in mobile for that particular bluetooth
Then click on connect and enter the password

What according to you makes you a good candidate for customer service or technical support job? | I have worked for two years in Customer service job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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