Subject: Tech Support Candidate - Kalyani Kalyani Sharma
From: Kalyani Kalyani Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 06:21:52 -0500

| | Tech Support Test

Name | Kalyani Kalyani Sharma
E-mail | [email-masked]
Phone Number | (201304) 8168254564
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hgs | Cse | 11sep | 12k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.There should be proper internet connectivity .
2 If yes,then type complete web address correct and then click enter..
3 If you see any error then what type of error is this .According to that error we will solve the query.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First go to settings
Then click on bluetooth
Then turn on
After that other person needs to type password of the another device .
After entering correct password bluetooth will get opened.

What according to you makes you a good candidate for customer service or technical support job?

According to me , when we solve all the basic queries of the customer with proper resolution and satisfactorily answers.

We should understand their concern.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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