Subject: Tech Support Candidate - Milan Upadhyay
From: Milan Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 06:04:02 -0500

| | Tech Support Test

Name | Milan Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8126502960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Service manager | 10/01/2021 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check if the device has internet connectivity. If that is ok then we will just need to open the troubleshooter for the network. Or else we would need to ping the website using the command prompt. To check if it is responding to our requests.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker and then start searching for available Bluetooth devices. Click on the name of speaker from your phone and pair the device to connect it with your phone.

What according to you makes you a good candidate for customer service or technical support job? | I have worked for B2B profile for 2.5 years for successfully establishing a transition from USA to India.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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