Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 05:43:51 -0500

| | Tech Support Test

Name | Vinay Kumar
E-mail | [email-masked]
Phone Number | (011) 8510030042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Azadpur Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microchip Infotech | Engineer | Present | 23
Previous Employer 1 | 2nds Computers | Engineer | 2019 | 18
Previous Employer 2 | Disha Enterprises | Engineer | 18 | 15

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check Network icon, check Network cable , reboot system, check IP & DNS,  check router/modem status, if all is well then contact ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn ON bluetooth speaker you want to connect then turn ON bluetooth of your smartphone then click on the speaker name in the list of 'available devices'  then speaker connected.
What according to you makes you a good candidate for customer service or technical support job? | willingness to work for the intrinsic benefit of work and it's ability to enhance character.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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