Subject: Tech Support Candidate - Shagun Gupta
From: Shagun Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 05:35:11 -0500

| | Tech Support Test

Name | Shagun Gupta
E-mail | [email-masked]
Phone Number | (855) 9030802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ludhiana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Servicenow Consultant

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Senior Systems Engineer | 1 month notice period | 31,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if my Internet connection is fine or not.
2. If Internet connection is fine, I will check if I am opening the correct website (spellings are correct or not).
3. Then I can try out www.ndtv.in to see if it works.
4. I will confirm about the correct website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker and Bluetooth of your mobile.
Also, make sure that your mobile's bluetooth discovery is visible to all devices.
2. Search for the speaker name in New Devices.
3. Pair both the devices and they are connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Knowledge about the technical support.
2. Good and fluent English
3. Should have skills to interact with the customer politely and make them understand the point.
4. Candidate must be very active and keen.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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