Subject: Tech Support Candidate - Shilpa Bamoriya
From: Shilpa Bamoriya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 05:23:07 -0500

| | Tech Support Test

Name | Shilpa Bamoriya
E-mail | [email-masked]
Phone Number | (+91) 6299037936
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)-First, i'll figure out where the problem is?
2)-The problem only happens with certain websites
If i see any of the error messages, it might just be a problem with the browser's cache:

The connection was interrupted
The connection was reset
The connection has timed out.
3)- I will try clearing browser's cookies and cache.
4)-If clearing browser's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)-Go to settings
2)-Tap the Bluetooth option
3)-Turn on Bluetooth
4)-A list of available devices will appear.
5)-If my speaker is not listed, I will press the button on my speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6)-On my mobile I will select the speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, my mobile is connected.

What according to you makes you a good candidate for customer service or technical support job?

1- my ability to learn new software
2- active listening
3- analysis of technical issue
4-assessing customer support needs.
5-atention to details.
6- adaptability

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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