Subject: Tech Support Candidate - Shashwat Srivastava
From: Shashwat Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 04:21:04 -0500

| | Tech Support Test

Name | Shashwat Srivastava
E-mail | [email-masked]
Phone Number | (91) 9696883439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Helen O Grady | Speech trainer | | 16000
Previous Employer 2 | Genpact India | Process Associate | | 15000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I'll make sure if my internet connection is working and my computer is connected to it.
2.I'll try opening the site on other browsers
3.I'll try restarting my computer.
4.If the problem still persists: I'll then check if it is happening with everyone or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the phone and speaker's bluetooth .
2.Manually search for the speaker Id on phone by refreshing.
3.Once found click on it in order to pair it with that bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Interacting with people along with willingness to learn new things.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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