Subject: Tech Support Candidate - Kumar Satya Prakash
From: Kumar Satya Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 04:00:41 -0500

| | Tech Support Test

Name | Kumar Satya Prakash
E-mail | [email-masked]
Phone Number | (87509) 55117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad(Open to relocate)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teradata | Teradata | 30th October 2020 | 65000-70000
Previous Employer 1 | Padhopadhao.com | Home Tutor | 16th February 2016 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1.Check for the error message.
Step 2.Check for the network and then troubleshoot according to Error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1.Switch on Bluetooth in both the devices.
Step 2.It should pair automatically.
Step 3.If any issue arises,then pair it manually.

What according to you makes you a good candidate for customer service or technical support job?

As Technical Support Specialist in Teradata I have helped customers from all over the globe from different industries,by accepting calls & ServiceNow cases and providing updates and resolution within SLAs after troubleshooting it by investigation.
Our Team has been successful in providing customer satisfaction over the years.That is what i am passionate about.What I am looking for is a strong team where i can contribute with my experience & expertise.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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