Subject: Tech Support Candidate - Vedanta Gadhvi
From: Vedanta Gadhvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 03:59:02 -0500

| | Tech Support Test

Name | Vedanta Gadhvi
E-mail | [email-masked]
Phone Number | (91) 9893928742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sunder Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Webgility | Implementation Specialist | 12/20 | 28000
Previous Employer 1 | Teleperformance | Technical Support Executive | 06/20 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check my internet connection or wifi. If it's working fine I'll move on to the second step.

2. I'll try and check the same web page on incognito mode or a private window as it can be a cache and cookies related issue. If it's working there I'll clear my cache and cookies of the browser.

3. If it's still not working, I'll use my mobile internet connection using hotspot and check if the web page is working or not.

4. If it's still not working I'll restart my laptop and check the network in control panel and enable the adapter settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker and it's Bluetooth discovery mode.

2. Turn on Bluetooth on your phone and check for near by devices.

3. Speaker Name would pop up in the discover area on your phone in a few seconds.

4. Tap on the name (JBL- GO BT) and it will automatically connect.

5. Next time you do not need to follow these steps, just turn on the Bluetooth on both the devices.

What according to you makes you a good candidate for customer service or technical support job? | My attentiveness to the issue and ability to resolve the issue with maximum customer satisfaction makes me different. Another key factor is that I remain calm and patient and get the full understanding of the issue. After hearing the full issue I tend to give to-the-point, short and crisp resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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