Subject: Tech Support Candidate - Praveen Kumar
From: Praveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 03:51:38 -0500

| | Tech Support Test

Name | Praveen Kumar
E-mail | [email-masked]
Phone Number | (91) 7827831900
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khichripur, Delhi-110091.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptara | CSA | Working | 22200
Previous Employer 1 | Vertex | CCE | Oct, 2013 | 6000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take below steps:

1) First of all i will check my internet connection, if its working then will proceed with step 2.

2) I will check cookies settings because sometimes cookies can prevent the website from opening. If cookies aren't blocking website then will go with step 3.

3) I will check if website is not in block list.

3)

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all switch on the speaker and its Bluetooth then switch on Bluetooth in mobile phone. Search for available devices. When mobile find the device tap on the device name to connect it.
What according to you makes you a good candidate for customer service or technical support job? | My problem solving skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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