Subject: Tech Support Candidate - Shashank Mishra
From: Shashank Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 03:30:56 -0500

| | Tech Support Test

Name | Shashank Mishra
E-mail | [email-masked]
Phone Number | (+91) 7409856188
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase I New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I-energizer | Tech support engineer | Sep-2019 | 22k
Previous Employer 1 | Mother-son sumi electric wires Pvt Ltd | Production Engineer | June-2016 | 18k
Previous Employer 2 | Yos Pvt Ltd | Networking Engineer | June-2017 | 17k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, let's figure out where the problem is.The problem only happens with certain websites.Try clearing Firefox's cookies and cache.or Launch another browser, like Internet Explorer, and try to open the site you were having problems with.if For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue" error page, see Secure connection failed and Firefox did not connect.many options are there so we can resolve the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I'll open the mobile blutooth and search for blutooth device with blutooth name and will pair the device and then blutooth device will be connect.
What according to you makes you a good candidate for customer service or technical support job? | Because I can resolve any problems with short of time with confidence. I can solve problem without any pressure or in a great manner way. I talk with customers very politely. I like technical things.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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