Subject: Tech Support Candidate - Antika Parashar
From: Antika Parashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 03:17:03 -0500

| | Tech Support Test

Name | Antika Parashar
E-mail | [email-masked]
Phone Number | (91) 7417975813
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Windows server operations, SALESFORCE,remedy,service now

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Excellence Poineer | Support analyst | 30th october | 45000
Previous Employer 1 | Wipro | Associate engineer | 3rd October | 19000
Previous Employer 2 | Quatrro | Solution Engineer | 9th October | 2500p

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)First will check internet connection.
2)If Internet is working fine then will close the browser and try to launch it again and will clear cache.
3)will try to uninstall the browser and install it again
4) restart the computer
5)if internet is working fine on mobile or other device but not on your system try to search for Windows updates and restart the services
6)restart the router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)open Bluetooth on both the devices.
2) Try to pair it

What according to you makes you a good candidate for customer service or technical support job? | Already worked on this profile and have experience for the same
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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