Subject: Tech Support Candidate - Nikhil Das
From: Nikhil Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 03:09:16 -0500

| | Tech Support Test

Name | Nikhil Das
E-mail | [email-masked]
Phone Number | (91) 8130315214
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva | Executive | 28/10/2020 | 20000
Previous Employer 1 | Sri Sai Services | Executive | 15/10/2019 | 15000
Previous Employer 2 | GoIbibo | Executive | 31/07/2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, i'll check if my computer has internet access or not. If it does, then i'll check what is the error code and search for the relevant code. Then i'll troubleshoot according to the steps for that error code.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on the speaker and on the mobile phone. Go to settings on the mobile phone, bluetooth settings and scan for new devices. Select the speaker to pair.
What according to you makes you a good candidate for customer service or technical support job? | I am interested in technology and how it works. I do basic troubleshooting for my family and friends.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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