Subject: Tech Support Candidate - swaatik bastia
From: swaatik bastia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 02:51:08 -0500

| | Tech Support Test

Name | swaatik bastia
E-mail | [email-masked]
Phone Number | (91) 8763723917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eazy bussiness solution | ERP consultant | 31st jan 2021 | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will check the connection if i am connected to internet,then i will check if i am able to open other website or not,then check if my anti virus is preventing me from doing so or my firewall setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on bluetooth speaker turn on bluetooth in mobile phone and search for the bluetooth speaker and pair with it to connect.
What according to you makes you a good candidate for customer service or technical support job? | Understanding the issue by reading the pop up,understanding the processes by which the issue can be caused so we can recreate the issue in office envirnment and troubleshooting it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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