Subject: Tech Support Candidate - Abhijit Phadte
From: Abhijit Phadte <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 02:21:23 -0500

| | Tech Support Test

Name | Abhijit Phadte
E-mail | [email-masked]
Phone Number | (91) 9834633073
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Goa
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sify technology | Network operation center engineer | | 22000
Previous Employer 1 | Digital network associate | Trainee network engineer | June 2019 | 10500
Previous Employer 2 | Commscope | Trainee engineer | April | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart my devices
2.will check if internet is working
3.Need to check if website/server is down

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please on your Bluetooth on mobile as well as speaker pair the devices and then connect.
What according to you makes you a good candidate for customer service or technical support job? | My technical skills,Good leadership skills and Team work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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