Subject: Tech Support Candidate - AMIT KUMAR
From: AMIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 01:38:50 -0500

| | Tech Support Test

Name | AMIT KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9971052784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghazipur, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Operational Consultant

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT Limited | Operational Consultant | | 27000
Previous Employer 1 | Star Infotech Pvt Ltd | ERP Coordinator | Jul-2016 | 15000
Previous Employer 2 | Entab Infotech Pvt Ltd | ERP Coordinator | Mar-2016 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection.
Clear Cache
Clear History
Try in incognito mode.
Check block list.
Re-install firefox.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Switch on Bluetooth device of speaker
Step 2 - Goto Mobile - long press on bluetooth
Step 3 - Click on bluetooth device name
Step 4 - Connect bluetooth device
Step 5 - Confirm on mobile if connected and paired
Step 6 - play music on mobile to listen on bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I am very much interested in troubleshooting and check for the steps one by one to reach the goal. With my calm and smart work attitude can educate the client to give excellent service. Patience is my biggest strength for troubleshooting and customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |