Subject: Tech Support Candidate - Pavan Kumar
From: Pavan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 01:36:56 -0500

| | Tech Support Test

Name | Pavan Kumar
E-mail | [email-masked]
Phone Number | (05724) 8287777537
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Experis IT (IBM) | NOC monitoring Engineer | 3 DEC 2020 | 14000
Previous Employer 1 | Creative info (IBM) | NOC monitoring Engineer | 10 DEC 2020 | 13000
Previous Employer 2 | Cetpa Infotech | IT System Administrator | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all confirm type of error

check internet connection

chenge the browser

check over other system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on of speaker

Search/Scan  bluetooth device

if device Name found confirm , Pair or connect accordingly

What according to you makes you a good candidate for customer service or technical support job? | According to my Skills and experience in same field
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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