Subject: Tech Support Candidate - Monu Kumar
From: Monu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 01:29:25 -0500

| | Tech Support Test

Name | Monu Kumar
E-mail | [email-masked]
Phone Number | (+91) 8171424266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Chat Support Executive

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global Data | IT Executive | 28 December 2020 | 24000
Previous Employer 1 | Magic Solution | IT Representative | 31 December2016 | 21300
Previous Employer 2 | Twinpro Media | IT Representative Junior | April 2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all, I'll check my Internet connection to confirm that it is working fine or not. If not then, I will fix it by using another device as well to make sure and will try again.
If it does not work fine. then I will check the date and time for the same device I'm trying to open the website, because sometimes if the computer does not have the correct time and date, a website gives error on the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to the Bluetooth icon on mobile.
2. search for the new device(make sure the speaker is turned on).
3. select the speaker's name.
4. pair it
5. connect it will be good to go

What according to you makes you a good candidate for customer service or technical support job? | I believe in Customer satisfaction. I take customer's problem as an opportunity to shine my skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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