Subject: Tech Support Candidate - Ray Sahab Maurya
From: Ray Sahab Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 00:46:57 -0500

| | Tech Support Test

Name | Ray Sahab Maurya
E-mail | [email-masked]
Phone Number | (+91) 9793416877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Salarpur Police chowki, sector 102, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Customer Support Executive | 28/12/2020 | 21500
Previous Employer 1 | Taurene India Pvt. Ltd. | Technical Support Executive | 05/09/2019 | 20000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check web address is correct or not. If its correct then i will check if system is connected to a working internet connection or not.
If it is connected to a working internet connection then i will check if there is any issue communicated outage for the website.
If there isn't any communicated outage then i will request for Trouble Ticket.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn the power ON of Bluetooth speaker. Then turn on the Bluetooth of speaker & mobile phone. Now search for list of the Bluetooth devices available and select the speaker one and them pair.

What according to you makes you a good candidate for customer service or technical support job?

I have worked in the field of Customer service and Technical Support for more than 2 years. I understand this industry and the need of this industry.
I know how to execute to customer as per their problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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