Subject: Tech Support Candidate - Janak Kumar
From: Janak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Dec 2020 00:40:21 -0500

| | Tech Support Test

Name | Janak Kumar
E-mail | [email-masked]
Phone Number | (91) 9838040636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aavas financiers Ltd | 3.5 Months | | 27283
Previous Employer 1 | Softage information technology Ltd | 10 | 31 May 2017 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check the internet connection.
2.If net on than delete all  browser history.
3.If still not brows than coordinate with network team.this user has permission to access this site or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1.On the  speaker than go to Mobile and on Mobile bluetooth than  search and connect speaker.
What according to you makes you a good candidate for customer service or technical support job? | A good customer service is building good relationship with the customer's.Talking the customer and promoting a positive.create helpfull and friendly environment.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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