Subject: Tech Support Candidate - MOHD Suhail
From: MOHD Suhail <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 11:38:37 -0500

| | Tech Support Test

Name | MOHD Suhail
E-mail | [email-masked]
Phone Number | (250001) 9634923333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut UP
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GALAXY INFOSYSTEMS PVT LTD | IT Engineer | 31-12-2020 | 19500
Previous Employer 1 | TALLY SOLUTIONS PVT LTD | CRO | 31-7-2019 | 17700
Previous Employer 2 | SYSCON SYSTEMS PVT LTD | IT ENGINEER | 14-11-2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It's depend on error condition because many types we can see like internet error, browser error and website error. First of all i shall do check the internet after that i shall check date and time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Trun on Bluetooth speaker device.
2. Search Bluetooth speaker address name in Mobile.
3. Tap the name of the Bluetooth device you want to pair with your device.
3.  When our phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | According to me, good communication skills, behavior, and understanding the customer's problems and fixing them makes you good
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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