Subject: Tech Support Candidate - Rohit Malhotra
From: Rohit Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 10:32:50 -0500

| | Tech Support Test

Name | Rohit Malhotra
E-mail | [email-masked]
Phone Number | (91) 8770717852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spice Money | Service support execuitive | 25 jan 2021 | 13500
Previous Employer 1 | Vesmo Manpower | technical support executive | 15 sep 2020 | 10200
Previous Employer 2 | Axis secrurities | execuitive | may 2018 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

ok, so if i am not able to open a website so firstly i will check an error and then troubleshoot accordingly and check the internet connectivity, if my internet connectivity will be working fine so, secondly, i will try to open another website to check my internet working or not, if it is working fine so i will go to another step and that would be connect my internet with another network and before do that step i will clear my browsing history also.
so i will follow these some step.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

go to mobile setting
then select Bluetooth option
then ON Bluetooth and search near by device and connect it

What according to you makes you a good candidate for customer service or technical support job? | According to me a technical support job is a person who understand the customer issue and make them calm and comfortable and provide solution or resolve their issues because that technical support person represent a organization and he is the face of that organization
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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