Subject: Tech Support Candidate - dilip Sharma
From: dilip Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 08:42:46 -0500

| | Tech Support Test

Name | dilip Sharma
E-mail | [email-masked]
Phone Number | (091) 9891238688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Motrex India Pvt. Ltd | Regional Service coordinator Engineer) | 27-12-20 | 25000
Previous Employer 1 | PHC value | Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(1.) Instruction for checking internet signals
(2.) Instruction for check the same website on his
other network module (Phone, Tab etc.)
(3.) Instruction to check with other browsing
service providers.
(4.) Instruction to clear cookies and caches for
website load errors
(5.) Instruction to check firewall and antivirus
settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.  Set "ON" Bluetooth of your Mobile phone
2.  Set 'ON"  Your Bluetooth speaker or Power
"ON" the speaker (if it's not By default "ON")
3.  Check your Bluetooth pairing connections
4.  If Bluetooth speaker name is showing in list
than select the same (if it's not showing delete
some connections from pairing list and scan
again)

What according to you makes you a good candidate for customer service or technical support job? | I am perusing in same Job profile for 04 years and  there is no substitute for experience. I am providing technical support to my clients, customer and dealers in audio,video,navigation and telematics. So i suppose to be the best service provider & support in my profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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