Subject: Tech Support Candidate - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 07:36:14 -0500

| | Tech Support Test

Name | Dinesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9971785964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Technical support engineer | | 19k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check whether my system showing internet connection or not. If it showing yellow explanatory mark over internet option then I will check my modem. Or if my WiFi is disconnected then I will check my router wether it is on or off.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First I will check whether the speaker is powered on or not.
2.Then I will tap and hold my phone's Bluetooth from top menu on screen.
3.then Tap Pair new device.
4.If you don't find Pair new device, check under Available devices or tap Refresh.
5.once you see your Bluetooth speaker name on available devices select it and pair the device.
6.then follow on screen options.

What according to you makes you a good candidate for customer service or technical support job?

Because I have more than 15 years experience in technical field and 1.6 year work experience also.
And I am always up to new challenges and conquering them.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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