Subject: Tech Support Candidate - Tarun Jain
From: Tarun Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 07:03:36 -0500

| | Tech Support Test

Name | Tarun Jain
E-mail | [email-masked]
Phone Number | (+91) 9012679074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gulab vatika(Loni)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd. | Linux admin | | 15k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I'll check the spelling of website and will try another website
2. Then I'll try to open website in another browser
3. I'll check the error and will perform task accordingly
4. After that need to check the internet connection(IP address configuration, Ethernet cable etc.)
5. If issue still not resolved then need to check with ISP.
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | It's very simple, we'll switch on Bluetooth speaker and Bluetooth in mobile phone. Then mobile Bluetooth will find the Bluetooth speaker connection and will show. Then need to connect it with mobile. and the job is done

What according to you makes you a good candidate for customer service or technical support job?

As I am a linux admin hence I know to troubleshoot linux OS and server and if we talk about windows then I must say that I have basic troubleshooting skills of windows and have ability to learn it ASAP.

If we talk about customer services then I think I am perfect for this. Because I have handled domestic and international customers both at Wipro.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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