Subject: Tech Support Candidate - Udit kumar mozumder Udit
From: Udit kumar mozumder Udit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 05:49:48 -0500

| | Tech Support Test

Name | Udit kumar mozumder Udit
E-mail | [email-masked]
Phone Number | (91) 7002834397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | guwahati
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TR | Customer success | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 I will check internet speed.
2. Ping www.ndtv.com
3. I will check network adapter, ip address, if DhCP then will configure and apply.
3.Ping 127.0.0.1
4.clear cache in browser
5. If still above process I am unable to open www.ndtv.com then we need to check firewall for system security.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable Bluetooth in mobile.
2. Switch on the speaker.
3. Enable Bluetooth in speaker.
4.From mobile phone search the device and pair it.

What according to you makes you a good candidate for customer service or technical support job? | Confidence and self belief.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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