Subject: Tech Support Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 05:01:44 -0500

| | Tech Support Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (91) 9650937758
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nangloi, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | System Links | IT Support Engineer | Working | 25000
Previous Employer 1 | JAK Software Pvt. Ltd. | Hardware and Network Support Engineer | October 1, 2019 | 18000
Previous Employer 2 | Universal Services | Desktop and Dialer Support | June23, 2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will Check for the Error It is Showing, and According to That Order I will start my Troubleshooting. For Example If it is Showing Error no site available with this name it means I entered the  domain name wrong, If it says check your internet connectivity, I will check am I connected with the Internet or not, If it shows name resolution problem then I will check the DNS configuration in my laptop/pc and I will enter the correct DNS address in IP configuration. If it shows site not accessible error then it could be of firewall blocking.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn On the Bluetooth speaker
2) Turn on the Bluetooth of your mobile device
3)Then Go to Setting of your Android Mobile and tap on Connected devices

4)Tap on Pair New device and look for your Bluetooth speaker's name in Available devices
5) Your Device will try to connect with Bluetooth speaker or it may ask for the pairing key it depends on the Bluetooth speaker you bought.
6) Once connected to your Bluetooth speaker it will make sound of Bluetooth device connected

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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