Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 04:19:47 -0500

| | Tech Support Test

Name | Aman Kumar
E-mail | [email-masked]
Phone Number | (0) 9873574970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Sr. Engg. | Working |
Previous Employer 1 | Renovision automation ltd | Dl1 | 4 mar 2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We have to check internet connection first. Then we can check any proxy or not in our browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to open bluetooth on both device. Then we can search name of bluetooth name of speaker in phone and connect. We can play song on speaker through mobile.
What according to you makes you a good candidate for customer service or technical support job? | I am giving 100 % to resolve customer issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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