Subject: New Reply Received - B-IT Virtual Ipad Log In
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 09:18:10 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  B-IT Virtual Ipad Log In  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hello Pritish,</div>
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<div class="MsoNormal">So in total we have three Ipads for our virtual classes at B-IT. 2 in the female that I am managing.
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<div class="MsoNormal">So the first ipad for our main GX studio is already set up all materials downloaded-this I have no issues logging into even when changing the password. (I changed it Thursday)</div>
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<div class="MsoNormal">Our Ipad for cycling studio that I just received I am want to set up and download all the media BUT have issues logging in. I’ve changed the password twice. It says
<span style="color:red">username and password combination is invalid</span>.</div>
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<div class="MsoNormal">Please advise.</div>
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<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Sunday, December 27, 2020 at 12:05 PM<br>
<b>To: </b>"[email-masked]" &lt;[email-masked]&gt;<br>
<b>Cc: </b>"[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, Karima Saddik &lt;[email-masked]&gt;, Daran Woodward &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: B-IT Virtual Ipad Log In</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Natalie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for raising a support ticket. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>@ Hi Karima,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could you please let us know what is the issue you are facing logging into the second iPad?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>A screenshot of the error would be helpful here. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Looking forward to your reply soon. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual App<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4194" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4194</a>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Sun, 27 Dec at 9:13 PM
<span class="separator">, Natalie Gilbert &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Good Morning,</span></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Please may you assist Karima copied in with logging into their second Virtual iPad, the have clicked the “reset password” but are still facing issues.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Thank you,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Natalie Gilbert
</span></b><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| Customer Experience Manager<br>
Les Mills Middle East | </span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Tel +971 588 298 759 |
</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif'><a href="http://www.lesmills.com/ae" rel="noreferrer"><span lang="EN-AU" style="color:#0563C1">www.lesmills.com/ae</span></a><span style="color:#002060">
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4194:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4194