Subject: Tech Support Candidate - Neeraj Pandey
From: Neeraj Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 03:45:31 -0500

| | Tech Support Test

Name | Neeraj Pandey
E-mail | [email-masked]
Phone Number | (91) 8448785448
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sec-44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | System3 | Technical Support | | 17800
Previous Employer 1 | ThoughtSol Infotech | Desktop Support | June 15 2019 | 14800
Previous Employer 2 | HCL Services | Desktop Support | | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Find the Error
2. Restart the browser once
3. Also try in other browser
4. Try to find out the reason of that error
5. We can simply resolve this by following the error that is showing on that site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on that device
2. Open bluetooth on phone and search the device
3 connect that device

What according to you makes you a good candidate for customer service or technical support job?

1. Customers can be managed by good communication
2. Knowledge about relative field work
3. Can manage team

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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