Subject: Tech Support Candidate - Mohammad saddam Husain
From: Mohammad saddam Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 03:20:35 -0500

| | Tech Support Test

Name | Mohammad saddam Husain
E-mail | [email-masked]
Phone Number | (91) 8376854656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New delhi shaheenbagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Tsa | 23oct 2020 |
Previous Employer 1 | Hcl | Cse | 11july 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly you need to open your Bluetooth from your smartphone then you need to switch on the Bluetooth speaker and in your smart phone make sure your device is visible for Bluetooth connectivity
After switching the Bluetooth speaker you will find the name of the speaker in your smartphone now you just have to click on the name of the Bluetooth speaker, you are now connected to Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | “Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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