Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 03:04:06 -0500

| | Tech Support Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (+91) 8288022930
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Subhash Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lifestyle international pvt ltd | Cluster IT | | 30000
Previous Employer 1 | Indiabulls | IT Executive | 30-03-2014 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check internet status by checking LAN/WIFI connection in my computer. If i found internet connectivity fine so secondly will go through website URL is pasted correctly or not.

there are many things which can cause an error .

1.Internet connectivity
2.Site could be blocked due to firewall proxy
3. there would be any proxy IP which is blocking full internet access to reach given site URL.
4. wrong URL.
5. internet speed .

Thanks/Regards
Vikash Kumar

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below steps needs to follow
1. power on Bluetooth speaker
2. go to mobile phone settings enable Bluetooth.
3. check pairing list if there Bluetooth name visible click to pair .

What according to you makes you a good candidate for customer service or technical support job? | There i have one best quality to listen customer carefully & try to understand customer concern by probing customer query.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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