Subject: Tech Support Candidate - Adarsh Saxena
From: Adarsh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 01:57:39 -0500

| | Tech Support Test

Name | Adarsh Saxena
E-mail | [email-masked]
Phone Number | (96487) 08280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mahipalpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Xeam Ventures Pvt Ltd | MIS Manager | 03/11/2020 | 19225
Previous Employer 2 | Aegis Customer Support Service Pvt Ltd | Executive | 15/11/2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. You may try restarting your browser.
2. Make sure the internet connection works.
3. Check if the website is Down for Everyone or Just Me.
4. Launch another browser and try to open the website you were having problem with.
5. Clear your browser's Cache and Cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on your Bluetooth speaker to make it discoverable.
2. Go to the mobile setting, tap the Bluetooth option and turn it on.
3. A list of available devices will appear.
4. On your mobile select your speaker and that's it, you're connected.

What according to you makes you a good candidate for customer service or technical support job? | With my experience and adaptive nature to learn new things in a tough or new environment will definitely sheer up the stars to the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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