Subject: Tech Support Candidate - Mithlesh Kumar
From: Mithlesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Dec 2020 00:41:26 -0500

| | Tech Support Test

Name | Mithlesh Kumar
E-mail | [email-masked]
Phone Number | (91) 8130483791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barbeque nation hospitality Limited | Executive | Working now | 21000
Previous Employer 1 | Securelynkx networks | Network engineer | 8 march | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Well it could be an error of no internet so I will check the internet.. I will try to browse some other websites, if that one is working means internet is working that particular website is not reachable... If other website is also not working than it could be an issue of loss of internet... If their is explanation mark on internet symbol than might be internet is down but on other computer next to you internet is fine than need to check your IP ..might be your computer had static IP and some has changed the IP settings...might be you are not getting ip on dhcp because dhcp is disabled...if IP settings is also fine than it could be an issue of cable ...if cable is OK than might be your lan connection has been moved in other vlan from switch where internet is prohibited...if you finds no changes in switch port than check the switch port ...if switch port is fine than check internet on that particular switch for that particular vlan...if  no internet found than check uplink cable for that particular switch. Might be access switch is not getting from distribution switch ...so check link cable coming from distribution switch... If link is fine from distribution switch than might some changes has-been made in vlan configuration and that port tagged in other vlan by mistake but in paper still in same vlan.. So we need to check vlan configuration.. Take access of that switch and check vlan configuration by show vlan brief in global configuration mode.. This command will show interface with attached vlan.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on your Bluetooth button in speaker... You should be aware of Bluetooth name. Open your mobile and search for open Bluetooth device.. Select the particular blue tooth name and connect.. When you will be connected than it will show you sign on your mobile and sound in speaker.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skill.
Good technical knowledge.
Have 6 years of experience.
Have 6 years of experience in provide technical support to international customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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