Subject: Tech Support Candidate - Prachi Prachi
From: Prachi Prachi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 22:33:33 -0500

| | Tech Support Test

Name | Prachi Prachi
E-mail | [email-masked]
Phone Number | (91) 7004581878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kaushambi, ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICICI bank | Trade desk officer | | 31000
Previous Employer 1 | NA | NA | |
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on the type of error is displaying.
If error is displaying error 500.T his error can usually be fixed when the user refreshes their web browser, deletes their cookies or visit the page another time when server not to overloaded.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- pair A bluetooth accessory
Step 2-swipe down top of the screen
Step 3-make sure bluetooth is turned on
Step 4- touch and hold bluetooth
Step 5-in the list of paired, tap A paired but unconnected device

What according to you makes you a good candidate for customer service or technical support job? | I have done bachelor in computer science so i have prior knowledge of computer as well as have experienced of 2 years in bank.so have good skills to deal with customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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