Subject: Tech Support Candidate - Vishal Mishra
From: Vishal Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 12:45:01 -0500

| | Tech Support Test

Name | Vishal Mishra
E-mail | [email-masked]
Phone Number | (91) 9506947708
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Prayagraj Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Application Support Engineer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i infotech | Junior Associate Engineer | 22 Dec 2020 | 25000
Previous Employer 1 | Intertek india private limited | TIPS Coordinator | 28 Mar 2018 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check network connection. If network connection okay
2.Then ask the user to restart his device and then check once.if still facing same issues then will check
Website is it down for all or only for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Tap on bluetooth in mobile phone as well as click on start buton of bluetooth speakers.
2.Select pair new device to place the bluetooth speaker in pairing mode.
3.Look the bluetooth speaker name on the list in mobile phone .
4. Select the speaker name connect to it.

What according to you makes you a good candidate for customer service or technical support job? | My aim is Customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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