Subject: Tech Support Candidate - Michael Bruno
From: Michael Bruno <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 10:44:34 -0500

| | Tech Support Test

Name | Michael Bruno
E-mail | [email-masked]
Phone Number | (+91) 9500015383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | CMS IT Services | Consultant | 06/01/2020 | 13434/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Please Take a Screen Short of the error Then try to troubleshoot for the error you got

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Keep the Bluetooth option on.
2.While trying To Pair the bluetooth speaker press allow option when asked for pop up.

What according to you makes you a good candidate for customer service or technical support job? | A Good Knowledge and understanding for reolving a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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