Subject: Tech Support Candidate - Pratibha Mittal
From: Pratibha Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 10:24:58 -0500

| | Tech Support Test

Name | Pratibha Mittal
E-mail | [email-masked]
Phone Number | (91) 7535986034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Indirapuram Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd. | Remote Support Executive | 15,Feb 2020 | 20000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, we check the error that we are getting. If this is related to network, then we check our internet and browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put Bluetooth device in pairing mode by pressing and holding the power button.
Go to settings - Connected Devices - Bluetooth - select pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | Communication Skills, patience and flexibility
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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