Subject: Tech Support Candidate - Siva Nookaraju
From: Siva Nookaraju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 10:16:25 -0500

| | Tech Support Test

Name | Siva Nookaraju
E-mail | [email-masked]
Phone Number | (91) 8686162556
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fidelis | System Administrator | January 30 | 17400
Previous Employer 1 | KarsunIndia Solution | Application Support Engineer | |
Previous Employer 2 | Ebiz Solutions | Desktop Support Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First thing

Identify the what exactly error it is displaying (like any error code EX: 404 )

Internet connectivity is there / not

Check exact URL Any Issue related to HTTP / HTTPS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Unlock my phone

Go to settings -> Bluetooth - > Turn ON -> Search your device--> Connect

What according to you makes you a good candidate for customer service or technical support job?

Faster resolution.

Update the status for time to time to customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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