Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 10:12:22 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 9033632329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Jio Infocomm ltd | Telecom Executive | | 29000
Previous Employer 1 | Syncroute Infranet Pvt ltd | BSS Engineer | | 8500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check internet connection, if still getting issue after having good network connection, I will restart my computer once.
2) I will refer that either server(www.ndtv.com) down or ok in another system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Swipe down from the top of the screen.
2)Touch and hold Bluetooth .
3)Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4)Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Its all about my attitude in addition to my academic qualification, like I should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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