Subject: Tech Support Candidate - Ajay Shukla
From: Ajay Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 08:45:44 -0500

| | Tech Support Test

Name | Ajay Shukla
E-mail | [email-masked]
Phone Number | (91) 7011486315
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Avissol e solution pvt. Ltd. | Support Engineer | 1/10/2020 | 12000
Previous Employer 1 | Kvit solution pvt. Ltd. | System admin (linux) | 1/12/2019 | 15000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Firstly check internet connection by ping google if google not ping then check internet cable.
*if internet working fine then check webside open on http or https.
*check webside not block by firewall or proxy server.
*all done(if webside not open maybe webside server down)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*mobile blutooh on and then search speaker bluetooth then pair each other.
*after pairing complete then you can play song on bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am good candidate for customer service pr technical support job because  i doing this in my previous job as a technical support Engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |