Subject: Tech Support Candidate - Muhammad Shahbaz Khan
From: Muhammad Shahbaz Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 08:33:56 -0500

| | Tech Support Test

Name | Muhammad Shahbaz Khan
E-mail | [email-masked]
Phone Number | (91) 9990807368
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Titlagarh Odisha
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IGT solutions | Process Associate | 25th Nov 2020 | 25000
Previous Employer 1 | Alivenet solution | Technical Assistant | 30 Dec 2018 | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : First i will check the network connections.
Step 2 : if network connections are fine then i will clear the cookies and browsing history.
Step 3 : Again type the link and try to open. If again there is an error then I will reset the browser and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Turn on the Bluetooth option in both phone and speaker.
Step 2 : Select the correct options and pair the device. It will get connected.

What according to you makes you a good candidate for customer service or technical support job? | I have 2 years experienced in technical support solving issued remotely and i am computer engineer so i have problem solving techniques. I don’t leave the case until problem is resolved.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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