Subject: Tech Support Candidate - Kanishik Arya
From: Kanishik Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 07:58:25 -0500

| | Tech Support Test

Name | Kanishik Arya
E-mail | [email-masked]
Phone Number | (91) 8650234594
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Windows operating system / AD / Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Administrator L2 | Notice period of 2 Months | 16,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Well in that case, firstly I would try to clear all the cache file/browsing history if it still unresolves will try to switch the browser. Hopefully that will work in another browser if the issue would not be with the specific site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

I have been working in the corporate environment since 3 years where I am dealing with domestic/international clients. As a L2 engineer,  I am responsible to deal with the escalation cases/unresolved cases.
The above experienced makes me feel that I am a good candidate for this profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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