Subject: Tech Support Candidate - Deepali Singh
From: Deepali Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 07:14:02 -0500

| | Tech Support Test

Name | Deepali Singh
E-mail | [email-masked]
Phone Number | (91) 8847220577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture | Test Engineer Analyst | 5th August 2020 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check whether the website in question is down for you or everyone else. For checking this Go to downforeveryoneorjustme.com and enter the URL of the website ,which is not loading on your computer.Click the "just me" button, and site will tell you whether the website in question is loading for everyone else or it's just you who is not able to access the specific website on computer.
Step 2:Open the website on another device.
Step 3: Check Whether the website loads in different browser or not.
Step 4:Check your windows host files.
Step 5:Clear your browser's cache and browsing history.
Step 6:Delete all browser extensions.
Step 7: Reset browser.
Step 8:Scan PC with antivirus and anti-adware.
Step 9:Add https in the beginning of website.
Step 10:Change the time zone on your system.
Step 11:Restart your modem or router.
Step 12: Restart your computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings on your mobile phone.
2.Tap the bluetooth option.
3.Turn on bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed,press the button on your speaker that make it discoverable -it's often a button with a bluetooth symbol on it.
6.On your mobile select your speaker(it might be random product number but should have the speaker's brand name listed) and that's it ,you are connected.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with customer and have good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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