Subject: Tech Support Candidate - Abhisek Goswami Abhisek
From: Abhisek Goswami Abhisek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 06:59:36 -0500

| | Tech Support Test

Name | Abhisek Goswami Abhisek
E-mail | [email-masked]
Phone Number | (91) 8413889684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agartala,Tripura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Database,Java,C,C++

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Collabera | Software Engineer | | 30,800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check my network connection and try to refresh the website link.
If the first step does not work then I will check if other websites open up or not just to make sure if there is connectivity issue with my machine or the website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on the bluetooth speaker it will prompt for connection by some visual signal ,then I will check the available devices widget of my phone and when I see the name of my bluetooth speaker I will select it.
What according to you makes you a good candidate for customer service or technical support job? | I feel I can understand the problems faced by the customer,and in that way I guess the solution will be worthy too,as I have been customer and also I used techincal support so I will try to do what I liked about that particular solution which was provided to me and try not to do which made my solution a little bad.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |