Subject: Tech Support Candidate - Priyam Gupta
From: Priyam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 05:41:16 -0500

| | Tech Support Test

Name | Priyam Gupta
E-mail | [email-masked]
Phone Number | (97949) 33112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RANDSTAD INDIA PVT LTD | TOC ENGINEER | CURRENTLY WORKING | 22000
Previous Employer 1 | KARVY INNOTECH | TECH. SUPPORT | 3 APRIL 2020 | 20000
Previous Employer 2 | ERICSSON INDIA PVT LTD | APPRENTICE TRAINEE | 17 NOV 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-As a user i will check internet.
2-If internet is working fine then i will refresh the page.
3-Hard refresh
4-Clear the cache and then refresh.
5-Open conaole and check for js errors

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on speaker power button.
2-Open bluetooth in phone and pair the device which is showing.
3-After pairing it will automatically get connected.

What according to you makes you a good candidate for customer service or technical support job?

1-Excellent communication skills.
2-Excellent technical knowledge.
3-Other person is able to get what you are trying to convey.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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