Subject: Tech Support Candidate - Ankitkumar Mishra
From: Ankitkumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 05:10:54 -0500

| | Tech Support Test

Name | Ankitkumar Mishra
E-mail | [email-masked]
Phone Number | (+91) 8400129001
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Partapgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Routing and switching

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance industries Ltd | Executive | | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting steps:

Physical troubleshooting
(1) customer connected to internet LAN connectivity in case of desktop or laptop.
(2) Customer able to open other sites or facing issue in every site
(3) If All sites not working educate customer to check on any other device.
(4) If only www.ndtv.com site not working then ask customer to check with other operator.
(5) Ask customer to share exact error while trying to access www.ndtv.com
(6) If site not working from all the operator then may be site issue
(7) If site opening with other operator and not only with our ISP
(8) take traces in command prompt
(9) nslookup www.ndtv.com
(10) ping www.ndtv.com
(11) take traces from remote access and analyse in wireshark network analyser
(12) based on traces and analysis educate customer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1) ON bluetooth speaker so that its name visible in mobile available bluetooth devices
(2) select bluetooth name of that device
(3) click on connect button
(4) it's done

What according to you makes you a good candidate for customer service or technical support job? | Technical knowledge and CCNA certified
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |