Subject: Tech Support Candidate - Mohd Sajid Mohd
From: Mohd Sajid Mohd <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 05:00:12 -0500

| | Tech Support Test

Name | Mohd Sajid Mohd
E-mail | [email-masked]
Phone Number | (66) 8687002933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AGS TTL | Desktop Support | Till now | 14k
Previous Employer 1 | Wintec | Trainee laptop engineer | March | 3k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I check first  https://www.ndtv.com/ if the website is not open.
Then I check my web browser about functionality if issue not resolved the I check another brouser.
If issue not resolved then I check lan connection.Difinitely issue resolve choosing these steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First  turn on bluetooth speaker make sure pairing mode is enable.
Then turn on bluetooth on yore mobile phone select your devoice and paire.

What according to you makes you a good candidate for customer service or technical support job?

According to engineer speak formally which language user need to talk.
Time is must important for customer service or technical according to user.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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