Subject: Tech Support Candidate - Amritpal Singh
From: Amritpal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Dec 2020 04:55:27 -0500

| | Tech Support Test

Name | Amritpal Singh
E-mail | [email-masked]
Phone Number | (+91) 8860197603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vishnu Garden , Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SITA | OD Trainee | 31.08.2020 | 24981
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First refresh or reload the page and see if page gets reloaded or not.

Many problems sometimes get solved by simply rebooting the system we can restart device this clears cache and forces programs and web pages to restart/reload again.

Next we have to make sure that internet connection is stable/working ,We can check this simply by searching google on the search bar and check if page gets loaded or we can also check this at bottom in internet settings see if device is connected with wifi or not? if connected then it's ok.

If intenet connection is stable then problem is in device or the site itself. Now we will clear all the cache from the device by going in browser settings we can clear all the caches. After that I will check again the if site gets loaded or not? If still not loading. I will check if site is working or not.

There might be some problem with the site, may be website is down for everybody. We can search "Down for Everyone or Just Me" a site will open there we can enter the site name and check site is down for all or just not working on our system. or another way we can check on someone else device. If it is not down and working or all then we can proceed to next step.

Then we can try to searching website on another browser maybe there is an issue in the browser itself. if browser is also not the issue then it might be possible that route to the site may be down.

ISP or router select route for any search in this case we can contact our Internet Service provider to check the issue or we can wait and try to access the site later.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Slide down screen from top to bottom and select bluetooth. Tap and hold bluetooth icon for a second.

2 New page opens Turn on Bluetooth by tapping on ON/OFF option.

3 Select the device which you want to connect.

4 Once connected you are ready to use.

What according to you makes you a good candidate for customer service or technical support job?

My attitude towards people in general. I am a helpful person I like to solve everyone's problem.
If I do service or support job then I will be having empathy for my customers cause this is my behaviour. I love to help or solve others problem.
Other then that I am very loyal and hardworking.
Whatever my role or duty is , I do that with complete sincerity. Since I like helping and here , My work will be helping others so I am quite sure that I will be a great fit for this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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